Replacement Policy

Replacement Policy – Green Basket Marco Island

At Green Basket Marco Island, we strive to provide you with the freshest and highest-quality products. However, due to availability, certain items may occasionally be out of stock. Our replacement policy ensures you still receive what you need while maintaining transparency and flexibility.

1. Out-of-Stock Items

If an item you ordered is unavailable, we will take the following steps:

• Automatic Substitutions: We will replace the item with the closest available alternative in terms of brand, size, or quality.
• Customer Contact: If a suitable replacement isn’t obvious, we will attempt to contact you for your preference before finalizing your order.
• No Unwanted Replacements: If we are unable to reach you and there is no clear alternative, the item will be omitted from your order, and you will not be charged for it.

2. Preferred Substitutions

To make the replacement process smoother, you can:

• Indicate your replacement preferences when placing your order (e.g., "No substitutions" or "Only replace with organic").
• List specific alternative brands or products you'd prefer in case your first choice is unavailable.

3. Pricing Adjustments

• If the replacement item costs less than the original, you will only be charged for the lower price.
• If the replacement item costs more, we will notify you for approval before proceeding.

4. Unacceptable Replacements

If you receive a replacement you are unsatisfied with, please contact us within 24 hours, and we will work to resolve the issue, whether through a refund or an alternative solution.

5. No Substitutions Policy

If you prefer not to receive replacements under any circumstances, please select the "No Substitutions" option when placing your order. Out-of-stock items will then be removed from your order, and you will not be charged for them.

Flight Delays & Delivery Holds

If you experience a flight delay, please notify us as soon as possible. We can hold your delivery and adjust the drop-off time to align with your arrival, ensuring your order is fresh and ready when you get in.

We appreciate your trust in Green Basket Marco Island and are committed to making your grocery shopping experience as smooth and convenient as possible!